1. Order Placement & Confirmation

Orders may be placed through the official VAGMA website or mobile application.

Upon successful completion of payment, an order confirmation will be shared with the customer via email, SMS, and/or WhatsApp.

Each order is subject to acceptance and availability. While VAGMA makes every effort to fulfil all successfully placed orders, we reserve the right, at our sole discretion, to refuse, limit, or cancel any order in the following situations:

• Product unavailability

• Delivery location not serviceable by our logistics network

• Payment authorization, verification, or settlement issues

• Orders flagged as fraudulent, suspicious, or high-risk

• Errors in product information, pricing, or system-related issues

Please note that an order confirmation only acknowledges receipt of your request. It does not constitute final acceptance of the order. VAGMA reserves the right to cancel or modify any order at any stage prior to dispatch, if required.

 2. Order Processing & Delivery Timelines

Every order is processed with care to ensure quality checks and proper fulfilment before dispatch.

Stage                                                     Timeline

Order verification                               Within 2 to 6 hours

Order processing & packing              Within 24 to 48 business hours

Dispatch readiness                             Within 1 to 2 business days

Estimated delivery                               7 to 10 business days from dispatch

Orders placed after 1:00 PM IST will be processed on the next business day. Orders placed on Sundays or public holidays will be processed on the next working day.

While we aim to adhere to the above timelines, they are indicative in nature. Delays may occasionally occur due to factors beyond our control, including high order volumes, logistics constraints, or external disruptions. In such cases, we remain committed to keeping customers informed and ensuring timely delivery at the earliest possible opportunity.

 3. Standard Shipping

Standard shipping is applicable to all eligible orders by default.

• Shipping cost: Displayed at checkout

• Delivery timeline: As per standard delivery estimates above

• Coverage: All serviceable PIN codes

 4. Express Shipping (Faster Delivery Option)

VAGMA offers Express Shipping in select locations on a best-effort basis for customers seeking faster delivery.
Key Conditions

• Available only for selected products and serviceable PIN codes

• Availability is shown at checkout or may be confirmed by our support team

• Additional charges apply for express handling and priority dispatch

• Orders under this option are prioritized for faster processing and shipment

📌 Express shipping availability is automatically determined based on location and operational feasibility.

For any assistance regarding express delivery eligibility, customers may contact our support team.

 5. Order Tracking

Once your order is dispatched, tracking details will be shared via:

• Email

• SMS

• WhatsApp

Tracking information is typically made available within 12 to 24 hours after dispatch.

 6. Delivery Attempts

Our logistics partners will attempt delivery up to three (3) times.

If delivery cannot be completed due to:

• Incorrect or incomplete address

• Customer unavailability

• Refusal to accept the order

the order may be returned to origin (RTO).

In such cases, VAGMA reserves the right to:

• Deduct shipping or handling charges (if applicable)

• Process refunds or re-shipping based on case evaluation

• Restrict Cash on Delivery (if applicable in future availability)

 7. Cash on Delivery (COD)

Currently, Cash on Delivery (COD) is not enabled for VAGMA orders.

All orders must be prepaid using available online payment methods at checkout.

 8. Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to:

• High order volumes or peak season demand

• Courier or logistics partner delays

• Weather conditions or natural disruptions

• Remote or difficult-to-access delivery locations

• Government restrictions or unforeseen external events

In such cases, VAGMA will make reasonable efforts to keep customers informed and ensure delivery at the earliest possible time.

 9. Address Responsibility

Customers are responsible for providing accurate and complete delivery information at the time of order placement.

VAGMA shall not be held responsible for delays or failed deliveries arising from incorrect, incomplete, or outdated address details.

 10. Policy Updates

VAGMA reserves the right to update, modify, or revise this policy at any time without prior notice. Continued use of our platform and services constitutes acceptance of the updated policy. 

NOTE: Any matter not expressly covered in this policy shall be subject to the sole discretion of VAGMA, whose decision shall be final and binding.