🛒 Orders & Payments
1. When is my order considered confirmed?
Your order is confirmed only after successful payment. You will receive confirmation via email, SMS, or WhatsApp.
2. Does order confirmation guarantee delivery?
No. Order confirmation only acknowledges receipt. Orders may still be cancelled before dispatch due to stock issues, verification problems, or operational reasons.
3. Can VAGMA cancel my order after payment?
Yes. In such cases, a full refund will be issued to the original payment method.
4. Can I cancel my order after placing it?
No, orders cannot be cancelled once placed under any circumstances.However please contact customer for better resolution.
5. Can I modify my order (product, quantity, etc.)?
No. Once placed, orders cannot be modified. You will need to place a new order.However please contact customer for better resolution.
6. What payment methods are accepted?
All standard prepaid payment methods available at checkout are accepted.
7. Is Cash on Delivery (COD) available?
No, COD is currently not available.
🚚 Shipping & Delivery
8. How long does order processing take?
Verification: 2–6 hours
Processing & packing: 24–48 business hours
9. When will my order be shipped?
Orders are typically dispatched within 1–2 business days after processing.
10. What is the delivery timeline?
Delivery usually takes 7–10 business days after dispatch.
11. Are delivery timelines guaranteed?
No. Timelines are estimates and may vary due to logistics, weather, or high order volumes.
12. Do you offer express shipping?
Yes, in select locations for eligible products at an additional cost.
13. How will I receive tracking details?
Tracking details are shared via email, SMS, or WhatsApp within 12–24 hours after dispatch.
14. How many delivery attempts are made?
Up to 3 delivery attempts will be made by the courier partner.
15. What happens if I miss delivery attempts?
The order may be returned (RTO). Re-shipping may require additional charges.
16. What happens if I refuse delivery?
The order may be returned.
📍 Address & Delivery Issues
17. Can I change my delivery address after placing an order?
Yes, only within 6 hours of order placement or before dispatch, whichever is earlier.
18. Can I change the address after shipping?
Generally no. In rare cases, assistance may be attempted but is not guaranteed.
19. Can I change the delivery state?
In some cases, address changes must remain within the same state due to regulatory requirements.
20. What if I entered an incorrect address?
No refund will be issued
Re-shipping will be arranged only after the product is returned to the VAGMA warehouse and additional shipping charges have been paid..
21. What happens if the customer is unavailable during delivery?
After failed attempts, the order will be returned.
22. Who is responsible for address accuracy?
The customer is fully responsible for providing correct and complete address details.
🔁 Returns, Refunds & Claims
23. Do you accept replacement?
No. VAGMA follows a strict no-replacement policy. However only under certain condition.
24. Do you offer exchanges or replacements?
No. Replacement is not available under any circumstances. However please contact customer support for better resolution
25. In what cases can I get a refund?
Refunds are only applicable if:
Product is damaged during transit
Wrong product is delivered
Product has a manufacturing defect
26. What proof is required to raise a claim?
A clear, continuous unboxing video (without cuts or edits) showing:
Sealed package
Full unboxing
Visible issue
27. What happens if I don’t have an unboxing video?
Your claim will be automatically rejected.
28. What is the deadline to report an issue?
Within 24 hours of delivery. No exceptions.
29. How are refunds processed?
Processed to original payment method only
Timeline: 5–10 business days after approval
30. Will shipping charges be refunded?
Yes, only for approved claims.
31. Do I need to return the product?
In some cases, yes. The product must be:
Unused
In original packaging
With tags, invoice, and accessories
32. Who pays for return shipping?
Return shipping charges will be borne by VAGMA only in cases of legitimate issues, including but not limited to the delivery of an incorrect product or receipt of a damaged item.
To qualify, customers must report the issue within the specified timeframe and provide valid proof (such as an unboxing video or clear images). Requests that do not meet these criteria may not be eligible for return shipping coverage.
❌ Non-Eligible Refund Cases
33. Can I return a product if I don’t like it?
No. Change of mind is not eligible.
34. What if I don’t like the color, design, or size?
No refunds or returns are allowed for personal preferences.
35. Are slight color differences considered defects?
No. Variations due to lighting or screen settings are normal.
36. What about minor size or weight differences?
These are not considered defects.
37. Is damage due to usage covered?
No. This includes:
Wear & tear
Tarnishing or oxidation
Exposure to water, perfume, or chemicals
📦 Product Information
38. Are all products real jewellery?
No. Products are fashion/artificial jewellery unless specified otherwise.
39. Will the product exactly match the images?
Not always. Slight variations may occur due to:
Lighting
Screen display
Handcrafted processes
40. Are such variations eligible for refund?
No, they are not considered defects.
📞 Customer Support
41. How can I contact customer support?
Email: care@vagma.in
WhatsApp: +91 81290 05442
42. What are the support hours?
10:00 AM – 6:00 PM IST (business days)
43. What are the response times?
Email: within 24 hours
WhatsApp/Chat: within 24 hours
44. Is phone support available?
Only in critical cases, not as a primary support channel.
45. What details are required for support requests?
Order ID
Registered contact details
Issue description
Supporting proof (if applicable)
⚖️ Policies, Liability & Usage
46. What happens in case of fraudulent activity?
Orders may be cancelled and accounts may be blocked or legally acted upon.
47. Can repeated cancellations affect my account?
Yes, restrictions such as prepaid-only access may be applied.
48. Is VAGMA responsible for courier delays?
No, delays caused by courier partners are beyond VAGMA’s control.
49. What is VAGMA’s maximum liability?
Limited to the order value only.
50. Can policies change?
Yes, policies may be updated at any time without prior notice.
51. Who makes the final decision on disputes?
All decisions are final and at the sole discretion of VAGMA.
🔐 Account & Security
52. Who can use the website?
Users must be 18 years or older.
53. What happens if I misuse the platform?
Your account may be suspended or permanently blocked.
54. Who is responsible for account security?
You are responsible for maintaining account confidentiality.